Contact Support

Direct support via WhatsApp & Instagram.

Whether you need help with sizing, delivery, payment verification, order status, or business partnerships — connect with us directly on WhatsApp or Instagram DM.

Last updated 4 August 2026

Official Channels

We process all customer care, order updates, size advice, and business inquiries directly through WhatsApp and Instagram DM for fast, personal responses.

WhatsApp Support: +62 881-0115-71292
Instagram DM: @THIQUE.ID
No email back-and-forth — reach us directly on your preferred messaging platform.

Operating Hours

Support is available Monday to Saturday, 10:00 to 18:00 WIB. Messages sent outside these hours are queued for immediate response in the next business window.

General inquiries & size advice: fast direct response
Order status & payment verification: priority handling
Messages received on Sundays or public holidays are answered the following business day.

What to Prepare

For the fastest response, include key details in your initial message so our team can assist immediately.

For existing orders: include your Order ID or registered buyer name.
For sizing assistance: send your waist measurement (cm), height, weight, and preferred style.
For payment verification: attach clear screenshot/photo of payment transfer proof.

Business & Partnerships

All wholesale, media, retail, and collaboration proposals are handled via WhatsApp or Instagram DM.

Wholesale: share your store concept, location, and expected initial volume.
Collaborations: share your brand, project timeline, and proposal scope.

WhatsApp Support

Fastest response for order status, payment confirmation, fit guidance, and customer service.

+62 881-0115-71292

Chat on WhatsApp

Instagram Direct

Connect with us for style inspiration, sizing advice, product questions, and partnerships.

@THIQUE.ID

Message @THIQUE.ID

Frequently Asked

How do I reach customer support?

Message us directly on WhatsApp (+62 881-0115-71292) or send a DM to @THIQUE.ID on Instagram for all inquiries.

How do I check my order status or verify payment?

Send your Order ID and payment receipt image directly to our WhatsApp or Instagram DM. Our team will verify and update your status right away.

Can I get personalized size recommendations?

Yes! Send your waist size (cm), height, weight, and fit preference to our WhatsApp or Instagram DM for tailored advice.

Where do wholesale and press inquiries go?

Please message us via WhatsApp or Instagram DM with your business proposal details.

Security Notice: We never ask customers to share full card numbers, CVV codes, or passwords. Please only contact Thique through our official WhatsApp (+62 881-0115-71292) and Instagram DM (@THIQUE.ID).